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Help: My Account

My Account - Summary

This section allows a user a quick glimpse of their account activity. The following

information is defined in the summary:

Bidding: Action Needed

#Listings have not been marked as paid – The number of

purchases by listing number that have not been marked paid by the

seller (multiple purchases of the same listing count as 1)

#Listings you have been outbid on – The number of listings you

have bid on, but are not the high bidder

#Listings need feedback left – The number of listings where you are

the ‘buyer’ that need feedback

#Unpaid Invoices – The number of invoices set by the seller that

have not been parked as paid (one invoice can include multiple

items by one seller)

Bidding: General

Currently watching # listings – The total number of open and closed

listings on your watch list

Currently bidding on # listings – The number of listings you have

entered a bid for

Currently winning # listings – The number of listings where you are

the high bidder (listings that have not closed)

Total Items won: # - The total number of items where you were the

high bidder when the listing closed plus the number of instant Buy Now purchases

Listings: Action Needed

# Listings are sold and awaiting invoices – The number of listings

that are closed auctions, or fixed price sales, that need an invoice created

# Sales are paid and need shipment notification- The number of

sales that have been marked as paid, but not marked as shipped.

# Listings need feedback left – The number of listings where you

are the ‘seller’ that need feedback

# Listing templates were recently added – The number of listing

templates that have been added within the last 12 hours.

# RFQ listing needs a quote chosen – All closed RFQ listings are

unsuccessful until a quote is selected.


Listings: General

Currently # active listings – The number of current active (open)

listings posted by this user

Currently # listings are scheduled to go active – The number of

listings that are scheduled for a future date (not active)

Total listings sold: # - The number of listings that have closed with a

winning bid or a Buy Now purchase

Total listing templates available: # - The number of listing templates

that are available for activation


My Account - Bidding

Watching

Price – The current price of the item

Shipping Cost - The cost to ship the item as defined by the seller

Seller ID – The user selling the item

# Bids – Total number of bids the item has received, or the total

number of items sold in a fixed price listing

Time Left – The amount of time until the listing ends (this time may

extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number

How to remove an Item from your watch list:

1. Check the box associated with the listing to be removed

from the watch list.

2. Click the “Remove from list” button located at the bottom

of the watch list.

View Sellers Other Items – This button allows a user to view the

seller’s other items. If stores are enabled and the seller has a

storefront, the user will be directed to this seller’s store.

Contact Seller – An email will be sent containing the message that

is entered into the contact user form.


Bidding

Current Price – The current winning bid

Shipping Cost - The cost to ship the item as defined by the seller

My Max Bid – The maximum amount you have bid on a listing

Time Left – The amount of time until the listing ends (this time may

extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number Won

Seller ID – The username of the seller

Sale Price – The amount of the sale (highest accepted bid or fixed price)

Quantity – Number of items you have selected to purchase

Total Price – The total price due including shipping and tax (if

added by the seller)

Example:

(Price x Quantity)+(Shipping x Quantity) + Tax = Total Price

Or

(Price x Quantity) + Shipping + Tax = Total Price

Sale Date – Date the listing ended or item was purchased with Buy Now

Status – The communication status (by symbol) between the buyer and seller

View Invoice - This button is available if the seller has created an

invoice for the sale (C2C only)

Pay Via PayPal – This button is available if the seller includes

PayPal payment information when listing the item.

Contact Seller - An email will be sent containing the message that

is entered into the contact user form.

Leave Feedback – Buyer is directed to their “Leave Feedback”

section (this is available if the buyer has not left feedback for this transaction)

Remove from list – This allows a user to remove old completed transactions

How to remove a transaction:

1. Check the box associated with the listing to be

removed from the watch list.

2. Click the “Remove from list” button located at the

bottom of the watch list.


Not Won

Final Price – The final selling price of the item

My Max Bid – The maximum amount bid on the item

Seller ID – The username of the seller

End Date – The date the listing ended

View Seller’s Other Items - – This button allows a user to view the

seller’s other items. If stores are enabled and the seller has a

storefront, the user will be directed to this seller’s store.

Contact Seller - An email will be sent containing the message that

is entered into the contact user form.

Remove from list - This allows a user to remove non-winning listing records

How to remove a transaction:

3. Check the box associated with the listing to be

removed from the watch list.

4. Click the “Remove from list” button located at the

bottom of the watch list.


My Account - Listings

Successful

Winner ID – The username of the Buyer

Sale Price – The final price of the item (does not include shipping or tax)

Quantity – The quantity of goods purchased

Total Price – The total due for the item (includes shipping and tax)

Sale Date – The date the bidding ended on an auction listing or the

date a fixed price item was purchased with “Buy Now”

Status - The communication status (by symbol) between the buyer and seller

View / Edit Invoice – View previously entered invoice information or

update the current invoice (e.g. to add a tracking number, C2C only)

Contact Buyer – An email will be sent containing the message that

is entered into the contact user form.

Leave Feedback – The Seller is directed to their “Leave Feedback”

section (this is available if the seller has not left feedback for this transaction)

Mark As Shipped / Mark As Not Shipped – Toggle the shipped

status of the item

Mark As Paid / Mark As Not Paid – Toggle the paid status of the item

Remove From List – Remove this sale from view (does NOT delete

the information)

Copy Listing(s) – Copy this listing to a listing template

Create New Invoice – Select the listings (checkbox) that need an

invoice and click “Create New Invoice” button. This creates an

invoice for each item selected. To add multiple items to an invoice,

create ONE invoice for one item, and proceed to “Assign Items to Invoice”

Assign Items to Invoice – Select the listings (checkbox) that need to

be added to an exhisting invoice. Choose invoice from dropdown

menu, click “Assign Items to Invoice”

Note: When creating an invoice, listings that accept PayPal

cannot be combined with listings that do not accept PayPal

(for a multiple item invoice).


Invoice

Buyer – The first and last name of the buyer, plus the username

and email address

Amount Paid – Enter an amount if they have already paid

Paid Description – A description of the amount paid

Other Charge – Enter additional charges if applicable

Charge Description – A description of other charges

Item Details – Item number, quantity purchased, cost per each,

subtotal (quantity x cost), shipping, and tax if applicable

Shipping – The amount entered when listing the item - or enter a

different amount

Tax – Manually add the tax that must be paid on the item

Tracking Information – Enter the tracking number if applicable

Remove Item – Check this box, then save changes to remove the

item from the invoice

Invoice Balance – The total amount due for the invoice

Notification – Invoice update and buyer notification for the changes

made to the invoice


Unsuccessful

Number – The listing number

Title – The listing title

Highest Bid – The highest bid received

Reserve – The reserve price of the listing (auctions only)

#Bids – The number of bids the listing received

#Watchers – The number of users who have this item on their watch list

End Date – The date the listing expired

Status – Copied, or not copied.

List Similar – Create a new listing similar to this expired listing.

Remove From List – Remove this listing record from view.

Copy Listing – Select the checkbox and click “Copy Listing(s)” to

add this as a new template

Active Listings

Number - The listing number

Title – The listing title

Quantity – The quantity available

Current Price – The current bid price (or the only price for a fixed price listing)

Reserve – The reserve price (auctions only)

#Bids – The current number of bids

#Watching – The total number of users who have this item on their watch list

Time Left – The amount of time until the listing ends (this time may

extend if sniper protection/popcorn bidding is enabled)

Status – Copied or Not Copied

Edit Listing – Edit or add information to the listing

End Early – Cancel the listing before the scheduled end date

Copy Listing(s) – Select the checkbox and click “Copy Listing(s)” to

add this as a new template


Listing Templates

Create New Template – Select this to create a new listing template

Number – The listing number

Title – The listing title

Quantity – The quantity available

Current Price – The beginning bidding price or the fixed price

Reserve – The reserve price

Buy Now – The Buy Now price

Created - The date the template was created

Status – Copied or Not Copied

Edit Template – Change the listing information

Activate Listing(s) – Activate a listing temple

Delete Template(s) – Delete a listing temple (non-recoverable)


Scheduled

Number – The listing number

Title – The listing title

Duration – The number of days the listing will run when activated

Date Start/Time – The date and time the listing will become active

Status – Copied or Not Copied

Edit Listing – Change the listing information


My Account - Trading

Offers Sent

Listing Title – The listing number and listing title

Date – The date the offer was sent or a reply received

To – The username of the person who will receive the trade

message

From – The username of the person who sent the message

Status – Pending, Accepted, or Rejected. A pending offer has not

been evaluated by the user who created the listing. If rejected, you

will be able to send a counter offer.

Quantity – The quantity requested in trade.

Message – The trade offer sent plus the replies from the other party.


Offers Received

Listing Title – The listing number and listing title

Date – The date the offer was sent or when you replied

To – The username of the person who will receive the trade message

From – The username of the person who sent the message

Status – Pending, Accepted, or Rejected. A pending offer has not

been evaluated by the user who created the listing. You will be

able to mark each offer as either accepted or rejected.

Quantity – The quantity requested in trade.

Message – The trade offer and your reply.


My Account - Feedback

My Feedback
– This section lists the users who left feedback, their

comment, whether it is positive, neutral, or negative, date, and item number.

Leave Feedback - A user can only leave feedback once per listing

number, and that user must be one of the two parties involved in the

transaction. To leave feedback:

1. Check the box(s) of the listing(s) where feedback will be left.

2. Select feedback status (Positive, Negative, Neutral).

3. Enter comment.

4. Click “Leave feedback for selected users”.


My Account – Account

Account Details

Request to Change Username or Email Address
– This is at the

sole discretion of the site administrator. Enter the new username or

email address, and a email notice is sent to the site administrator

requesting the change.

Change Account Information – This section allows a user to

update their personal information, change their email settings, and

change their membership plan (if enabled).

Change Password – This allows a user to change their password  at any time.

1. Enter current password (case sensitive).

2. Enter new password.

3. Confirm new password.

4. Click “Change Password”


Billing Details

Change Billing Info
– This allows a user to change their billing

address and credit card information (if accepted).

Make Payment – This is where a user can submit a payment for

the charges they have incurred from using the website. The user

must enter the amount in the field corresponding to their payment type.

View Invoice/Hide Invoice – The user can define the date range of

charges/payments to view. Each transaction will have a status of

either “completed” or “pending”. Pending transactions are not

included in the total due.


Storefront

Quick Links: View Store – Brings the user to their storefront

Quick Links: Inventory – Brings the user to Selling > Active Listings

in their My Account section

Quick Links: Recently Sold – Brings the user to Selling > Sold in

their My Account section

Store Title - The name of the store

Short Description – This short description is shown on the main

stores page beneath the store title

Upload Banner – The store banner is displayed on the user’s store

page (suggested size is 468 x 60 standard banner)

Upload Logo – This logo is show on the main stores page for all

randomly selected featured stores

About the Store – Information is displayed in the user’s store,

accessible by selecting the “About the store” tab

Close Storefront – Disable the storefront feature

Confirm Changes -

Correct Changes – This allows the user to go back to fix any

errors before saving the new changes.

Cancel Changes – This cancels all new changes.

Save Changes – This saves all new changes

Public Profile – This allows a user to give more information about

themselves or their business. This information is displayed alongside a

users feedback. The link to a user’s profile will appear next to their

username on their item listing pages.


General Help – Selling Process

STEP 1 of 4

Choose a category

STEP 2 of 4

Select Listing Format

Select Currency (if enabled)

Edit Item Location (if necessary)

STEP 3 of 4

Title – The listing title

Starting Price – Beginning bid amount

Reserve Price – Lowest acceptable sale price

Buy Now Price – Instant purchase price

Accept Payments with PayPal – Check if PayPal is accepted

Update for add PayPal email address to your account (Edit if necessary

Payment Instructions – Enter payment instructions for the buyer

Shipping Cost – Enter shipping cost (if known)

Detailed description – Item (listing) description

STEP 4 of 4

Listing Duration – Select the duration (in days)

Auto Re-List (if enabled) – Select # of auto re-lists (if item does not sell

Hit Counter Style – Select a hit counter

Home Page Featured – Listing option

Category Featured – Listing option

Gallery Listing – Listing option

Highlight Listing – Listing option

Bold Listing – Listing option

Upload Base Image – The main item image

Free Extra Images (if enabled) – Add more images

Premium Extra Images (if enabled) – Add more images


ITEM REVIEW & SUBMIT LISTING

Review your item details and fees, and submit your listing or go

back and make changes.

Start Date / End Date - (If enabled) Select the start and/or end date for

your listing.

Payment required up-front – The user can select the type of payment

they wish to make from the list of options. These payment options are

only the accepted methods of payment as defined by the site

administrator. If credit cards are accepted (optional), but the seller does

not have a card on file, the option to pay using a credit card will not be

available until the user enters credit card billing information ( using the link

“To change or add payment info, click here”).


General Help – Item Details

Comments & Ask the Seller a Question
- There are two ways to post a

question to the seller (Contact User Form), by clicking the username or

selecting “Ask the seller a question” from the listing details page. Only

verified registered users can access this function. After submitting the

Contact User Form, the message is posted on the item detail page and

the seller receives an email notification. The seller must login to answer

the user directly from the listing detail page.

Mail This Item to a Friend – Enter an email address into the “To” field of

the form to send your message and a link to this listing.

Watch This Item – Selecting this option adds this listing to your “Watch

List”. This is only available for registered users.

Bid History (Auctions and Dutch Auctions) – Lists the username, bid

amount, and date of bid. Since traditional auctions use proxy bidding, only

the current winning bid is shown. Dutch Auction bid histories show the

maximum bid by each user.

Purchase History (Fixed Price Listings) – Lists the username, quantity,

purchase amount, and purchase date.

 

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