| Help: Menu |
| General | Registration | My Account | Bidding | Selling |
| Help: My Account |
My Account - Summary This section allows a user a quick glimpse of their account activity. The following information is defined in the summary: Bidding: Action Needed #Listings have not been marked as paid – The number of purchases by listing number that have not been marked paid by the seller (multiple purchases of the same listing count as 1) #Listings you have been outbid on – The number of listings you have bid on, but are not the high bidder #Listings need feedback left – The number of listings where you are the ‘buyer’ that need feedback #Unpaid Invoices – The number of invoices set by the seller that have not been parked as paid (one invoice can include multiple items by one seller) Bidding: General Currently watching # listings – The total number of open and closed listings on your watch list Currently bidding on # listings – The number of listings you have entered a bid for Currently winning # listings – The number of listings where you are the high bidder (listings that have not closed) Total Items won: # - The total number of items where you were the high bidder when the listing closed plus the number of instant Buy Now purchases Listings: Action Needed # Listings are sold and awaiting invoices – The number of listings that are closed auctions, or fixed price sales, that need an invoice created # Sales are paid and need shipment notification- The number of sales that have been marked as paid, but not marked as shipped. # Listings need feedback left – The number of listings where you are the ‘seller’ that need feedback # Listing templates were recently added – The number of listing templates that have been added within the last 12 hours. # RFQ listing needs a quote chosen – All closed RFQ listings are unsuccessful until a quote is selected. Listings: General Currently # active listings – The number of current active (open) listings posted by this user Currently # listings are scheduled to go active – The number of listings that are scheduled for a future date (not active) Total listings sold: # - The number of listings that have closed with a winning bid or a Buy Now purchase Total listing templates available: # - The number of listing templates that are available for activation My Account - Bidding Watching Price – The current price of the item Shipping Cost - The cost to ship the item as defined by the seller Seller ID – The user selling the item # Bids – Total number of bids the item has received, or the total number of items sold in a fixed price listing Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled) Listing Number – The listing number is displayed in ( ) parenthesis Listing Title – The listing title is displayed after the listing number How to remove an Item from your watch list: 1. Check the box associated with the listing to be removed from the watch list. 2. Click the “Remove from list” button located at the bottom of the watch list. View Sellers Other Items – This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store. Contact Seller – An email will be sent containing the message that is entered into the contact user form. Bidding Current Price – The current winning bid Shipping Cost - The cost to ship the item as defined by the seller My Max Bid – The maximum amount you have bid on a listing Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled) Listing Number – The listing number is displayed in ( ) parenthesis Listing Title – The listing title is displayed after the listing number Won Seller ID – The username of the seller Sale Price – The amount of the sale (highest accepted bid or fixed price) Quantity – Number of items you have selected to purchase Total Price – The total price due including shipping and tax (if added by the seller) Example: (Price x Quantity)+(Shipping x Quantity) + Tax = Total Price Or (Price x Quantity) + Shipping + Tax = Total Price Sale Date – Date the listing ended or item was purchased with Buy Now Status – The communication status (by symbol) between the buyer and seller View Invoice - This button is available if the seller has created an invoice for the sale (C2C only) Pay Via PayPal – This button is available if the seller includes PayPal payment information when listing the item. Contact Seller - An email will be sent containing the message that is entered into the contact user form. Leave Feedback – Buyer is directed to their “Leave Feedback” section (this is available if the buyer has not left feedback for this transaction) Remove from list – This allows a user to remove old completed transactions How to remove a transaction: 1. Check the box associated with the listing to be removed from the watch list. 2. Click the “Remove from list” button located at the bottom of the watch list. Not Won Final Price – The final selling price of the item My Max Bid – The maximum amount bid on the item Seller ID – The username of the seller End Date – The date the listing ended View Seller’s Other Items - – This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store. Contact Seller - An email will be sent containing the message that is entered into the contact user form. Remove from list - This allows a user to remove non-winning listing records How to remove a transaction: 3. Check the box associated with the listing to be removed from the watch list. 4. Click the “Remove from list” button located at the bottom of the watch list. My Account - Listings Successful Winner ID – The username of the Buyer Sale Price – The final price of the item (does not include shipping or tax) Quantity – The quantity of goods purchased Total Price – The total due for the item (includes shipping and tax) Sale Date – The date the bidding ended on an auction listing or the date a fixed price item was purchased with “Buy Now” Status - The communication status (by symbol) between the buyer and seller View / Edit Invoice – View previously entered invoice information or update the current invoice (e.g. to add a tracking number, C2C only) Contact Buyer – An email will be sent containing the message that is entered into the contact user form. Leave Feedback – The Seller is directed to their “Leave Feedback” section (this is available if the seller has not left feedback for this transaction) Mark As Shipped / Mark As Not Shipped – Toggle the shipped status of the item Mark As Paid / Mark As Not Paid – Toggle the paid status of the item Remove From List – Remove this sale from view (does NOT delete the information) Copy Listing(s) – Copy this listing to a listing template Create New Invoice – Select the listings (checkbox) that need an invoice and click “Create New Invoice” button. This creates an invoice for each item selected. To add multiple items to an invoice, create ONE invoice for one item, and proceed to “Assign Items to Invoice” Assign Items to Invoice – Select the listings (checkbox) that need to be added to an exhisting invoice. Choose invoice from dropdown menu, click “Assign Items to Invoice” Note: When creating an invoice, listings that accept PayPalcannot be combined with listings that do not accept PayPal (for a multiple item invoice). Invoice Buyer – The first and last name of the buyer, plus the username and email address Amount Paid – Enter an amount if they have already paid Paid Description – A description of the amount paid Other Charge – Enter additional charges if applicable Charge Description – A description of other charges Item Details – Item number, quantity purchased, cost per each, subtotal (quantity x cost), shipping, and tax if applicable Shipping – The amount entered when listing the item - or enter a different amount Tax – Manually add the tax that must be paid on the item Tracking Information – Enter the tracking number if applicable Remove Item – Check this box, then save changes to remove the item from the invoice Invoice Balance – The total amount due for the invoice Notification – Invoice update and buyer notification for the changes made to the invoice Unsuccessful Number – The listing number Title – The listing title Highest Bid – The highest bid received Reserve – The reserve price of the listing (auctions only) #Bids – The number of bids the listing received #Watchers – The number of users who have this item on their watch list End Date – The date the listing expired Status – Copied, or not copied. List Similar – Create a new listing similar to this expired listing. Remove From List – Remove this listing record from view. Copy Listing – Select the checkbox and click “Copy Listing(s)” to add this as a new template Active Listings Number - The listing number Title – The listing title Quantity – The quantity available Current Price – The current bid price (or the only price for a fixed price listing) Reserve – The reserve price (auctions only) #Bids – The current number of bids #Watching – The total number of users who have this item on their watch list Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled) Status – Copied or Not Copied Edit Listing – Edit or add information to the listing End Early – Cancel the listing before the scheduled end date Copy Listing(s) – Select the checkbox and click “Copy Listing(s)” to add this as a new template Listing Templates Create New Template – Select this to create a new listing template Number – The listing number Title – The listing title Quantity – The quantity available Current Price – The beginning bidding price or the fixed price Reserve – The reserve price Buy Now – The Buy Now price Created - The date the template was created Status – Copied or Not Copied Edit Template – Change the listing information Activate Listing(s) – Activate a listing temple Delete Template(s) – Delete a listing temple (non-recoverable) Scheduled Number – The listing number Title – The listing title Duration – The number of days the listing will run when activated Date Start/Time – The date and time the listing will become active Status – Copied or Not Copied Edit Listing – Change the listing information My Account - Trading Offers Sent Listing Title – The listing number and listing title Date – The date the offer was sent or a reply received To – The username of the person who will receive the trade message From – The username of the person who sent the message Status – Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. If rejected, you will be able to send a counter offer. Quantity – The quantity requested in trade. Message – The trade offer sent plus the replies from the other party. Offers Received Listing Title – The listing number and listing title Date – The date the offer was sent or when you replied To – The username of the person who will receive the trade message From – The username of the person who sent the message Status – Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. You will be able to mark each offer as either accepted or rejected. Quantity – The quantity requested in trade. Message – The trade offer and your reply. My Account - Feedback My Feedback – This section lists the users who left feedback, theircomment, whether it is positive, neutral, or negative, date, and item number. Leave Feedback - A user can only leave feedback once per listingnumber, and that user must be one of the two parties involved in the transaction. To leave feedback: 1. Check the box(s) of the listing(s) where feedback will be left. 2. Select feedback status (Positive, Negative, Neutral). 3. Enter comment. 4. Click “Leave feedback for selected users”. My Account – Account Account Details Request to Change Username or Email Address – This is at thesole discretion of the site administrator. Enter the new username or email address, and a email notice is sent to the site administrator requesting the change. Change Account Information – This section allows a user toupdate their personal information, change their email settings, and change their membership plan (if enabled). Change Password – This allows a user to change their password at any time.1. Enter current password (case sensitive). 2. Enter new password. 3. Confirm new password. 4. Click “Change Password” Billing Details Change Billing Info – This allows a user to change their billingaddress and credit card information (if accepted). Make Payment – This is where a user can submit a payment forthe charges they have incurred from using the website. The user must enter the amount in the field corresponding to their payment type. View Invoice/Hide Invoice – The user can define the date range ofcharges/payments to view. Each transaction will have a status of either “completed” or “pending”. Pending transactions are not included in the total due. Storefront Quick Links: View Store – Brings the user to their storefront Quick Links: Inventory – Brings the user to Selling > Active Listings in their My Account section Quick Links: Recently Sold – Brings the user to Selling > Sold in their My Account section Store Title - The name of the store Short Description – This short description is shown on the main stores page beneath the store title Upload Banner – The store banner is displayed on the user’s store page (suggested size is 468 x 60 standard banner) Upload Logo – This logo is show on the main stores page for all randomly selected featured stores About the Store – Information is displayed in the user’s store, accessible by selecting the “About the store” tab Close Storefront – Disable the storefront feature Confirm Changes - Correct Changes – This allows the user to go back to fix any errors before saving the new changes. Cancel Changes – This cancels all new changes. Save Changes – This saves all new changes Public Profile – This allows a user to give more information aboutthemselves or their business. This information is displayed alongside a users feedback. The link to a user’s profile will appear next to their username on their item listing pages. General Help – Selling Process STEP 1 of 4 Choose a category STEP 2 of 4 Select Listing Format Select Currency (if enabled) Edit Item Location (if necessary) STEP 3 of 4 Title – The listing title Starting Price – Beginning bid amount Reserve Price – Lowest acceptable sale price Buy Now Price – Instant purchase price Accept Payments with PayPal – Check if PayPal is accepted Update for add PayPal email address to your account (Edit if necessary Payment Instructions – Enter payment instructions for the buyer Shipping Cost – Enter shipping cost (if known) Detailed description – Item (listing) description STEP 4 of 4 Listing Duration – Select the duration (in days) Auto Re-List (if enabled) – Select # of auto re-lists (if item does not sell Hit Counter Style – Select a hit counter Home Page Featured – Listing option Category Featured – Listing option Gallery Listing – Listing option Highlight Listing – Listing option Bold Listing – Listing option Upload Base Image – The main item image Free Extra Images (if enabled) – Add more images Premium Extra Images (if enabled) – Add more images ITEM REVIEW & SUBMIT LISTING Review your item details and fees, and submit your listing or go back and make changes. Start Date / End Date - (If enabled) Select the start and/or end date foryour listing. Payment required up-front – The user can select the type of paymentthey wish to make from the list of options. These payment options are only the accepted methods of payment as defined by the site administrator. If credit cards are accepted (optional), but the seller does not have a card on file, the option to pay using a credit card will not be available until the user enters credit card billing information ( using the link “To change or add payment info, click here”). General Help – Item Details Comments & Ask the Seller a Question - There are two ways to post aquestion to the seller (Contact User Form), by clicking the username or selecting “Ask the seller a question” from the listing details page. Only verified registered users can access this function. After submitting the Contact User Form, the message is posted on the item detail page and the seller receives an email notification. The seller must login to answer the user directly from the listing detail page. Mail This Item to a Friend – Enter an email address into the “To” field ofthe form to send your message and a link to this listing. Watch This Item – Selecting this option adds this listing to your “WatchList”. This is only available for registered users. Bid History (Auctions and Dutch Auctions) – Lists the username, bidamount, and date of bid. Since traditional auctions use proxy bidding, only the current winning bid is shown. Dutch Auction bid histories show the maximum bid by each user. Purchase History (Fixed Price Listings) – Lists the username, quantity,purchase amount, and purchase date.
|
| General | Registration | My Account | Bidding | Selling |